Last updated: August 2026
You can request deletion of your personal data and account information from WATU and any other India-Shine product at any time. This page explains what gets deleted, how, and how long it takes.
Go to Settings → Account inside WATU and select Delete account, or email us at the address below with the subject line "Delete my account" from the email registered to your account. We'll confirm the request and then permanently delete your account profile, connected WhatsApp Business Account credentials, and all associated contacts, conversations, and message history within 30 days.
If a business has messaged you using WATU and you want your data (messages, phone number, name) removed from their account, contact that business directly first — they own that data as our Customer. If you're unable to reach them, email us at the address below with the phone number in question and we'll assist in removing it from our systems within 30 days.
Account credentials, WhatsApp access tokens, contact records, message history, notes, tags, and any uploaded media tied to the account. Billing records required for tax/legal compliance are retained separately for the period required by law, and are not used for any other purpose.
We confirm every deletion request within 7 business days and complete the deletion within 30 days of confirmation.
Email info@india-shine.com or call +91 98930 49006.
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